How To Use This Program

  • This training program is divided into 6 modules, each approximately ten minutes long.
    • It can be viewed all at once or in parts. 
  • Resources accompany the module are located in the RESOURCES tab.
  • Communication tools are located in the COMMUNICATION TOOLS tab
  • Download and refer to the SPEACS communication assessment and planning algorithm as you view the program here
  • A pocket-size version of the algorithm is available as a quick reference in practice here
  • View the program as full screen by right clicking the mouse and toggling ‘zoom in’ and ‘zoom out’ for screen sizing adjustment.
  • Video exemplars are provided to illustrate communication assessment and skills. 
    • You can repeat or review these more than once.
  • Move forward and backward in the program by clicking on a topic slide in the contents bar located in the left side of the screen.
  • Content references are presented at the end of each module.
  • To receive continuing education credits at the end of the program, click here
  • Please send comments about the program or about your experiences in communicating with communication-impaired patients to Dr. Mary Beth Happ @ mbhapp@gmail.com or happ.3@osu.edu